1. Return Window
At Domelysia Furnishings Inc., we stand behind the quality of our office solutions. You may initiate a return within 30 days of delivery.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Resalable Condition: The item must be unused, free of scratches or stains, and in the same condition that you received it.
- Original Packaging: Items must be returned in their original packaging to prevent damage during transit.
- Complete Parts: All manuals, hardware kits, and promotional gifts must be included.
3. Non-Returnable Items
- Customized/Bespoke Orders: Items made to specific customer requirements (size, fabric, or finish).
- Assembled Products: Items that have been fully or partially assembled (unless a manufacturing defect is present).
- Final Sale/Clearance Items.
4. Fees & Charges
- Manufacturing Defects: Domelysia will cover all shipping costs and provide a full refund.
- Change of Mind: For returns due to personal preference, the customer is responsible for return shipping costs. A 15-20% restocking fee may apply to cover handling and inspection.
5. How to Initiate a Return
Contact us at support@domelysiafurnishings.com with your order number and photos of the item. Once approved, we will provide instructions for the return shipment.